Baltimore Gas and Electric Company’s (BGE) responsive website, bge.com, was ranked the second best utility website in North America according to the E Source Review of North American Electric and Gas Company Residential Websites: 2017. E Source is an independent research, advisory and information service provider focused on the energy industry.
“We are continuing to innovate in order to improve our customers’ experience with BGE. Our goal is to exceed customer expectations by enhancing our online tools so they can seamlessly interact with us,” said Rob Biagiotti, BGE’s Vice President of Customer Operations and Chief Customer Officer. “Customer expectations are constantly evolving, and this recognition from E Source shows us we’re on the right path.”
The current version of bge.com launched in 2016, and provides anytime, anywhere access for customers. The responsive design of the site optimizes the online experience for customers from any mobile device, tablet or desktop to enable easy access to important account information.
The updated site also incorporates feedback provided by customers. Upgraded navigation improves access to services, such as reporting and checking the status of outages and viewing energy usage.
BGE is continually working to improve bge.com in order to maximize customer experience. Customers can experience the new BGE website from any online device at bge.com and connect with BGE through social media sites, including Facebook, Twitter, YouTube, LinkedIn and Flickr.
BGE, founded in 1816 as the nation’s first gas utility, is Maryland’s largest natural gas and electric utility. Headquartered in Baltimore, BGE delivers power to more than 1.25 million electric customers and more than 650,000 natural gas customers in central Maryland. The company’s approximately 3,200 employees are committed to the safe and reliable delivery of natural gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance. The company also has an estimated annual economic impact of $5 billion of output in its service area, supporting more than 9,500 local jobs and producing $923 million in labor income. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy provider. Like us on Facebook and follow us on Twitter, YouTube and Flickr.