DEPARTMENT OF HOUSING AND COMMUNITY DEVELOPMENT:
ESTABLISH AGENCY GOALS AND OBJECTIVES
Key managers and supervisors in both organizations have some concept of the overall missions of each agency, but few have firm goals and measurable objectives.
Define organizational mission, establish agency goals and objectives, and meet with divisional directors to roll out objectives.
Organizational, Service Improvement
All Departmental Operations
Estimated Annual Impact:
While the immediate financial impact cannot be estimated, implementation should lead to increased operational effectiveness in the long term, and improved staff morale in the short term.
Estimated Implementation Costs:
Barriers to Implementation:
The major barrier will be the resistance to change from some managers and supervisors. The current organization does not demand the proposed level of accountability.
90 – 120 days
The senior management team should frame goals and expectations for each division. Directors of each division break down goals into specific measures for their managers and supervisors. Directors and managers get feedback from employees on proposed goals and performance measures. Directors and division managers review and agree upon measures. The senior management team and division directors hold employee meetings at all levels to introduce goals, measures and the impact on the organization’s output.
The subcommittee interviews indicated that most supervisors and managers were aware of broad objectives for HCD/HABC (i.e. increase home ownership, improve public housing environment, help communities), but not all knew how these goals tied into their daily activities. The interviews also uncovered a lack of performance-related rewards and accountability. Rewards and accountability are not possible without clearly defined goals and measures.