DEPARTMENT OF HOUSING AND COMMUNITY DEVELOPMENT: IMPROVE SECTION 8 INTERNAL QUALITY CONTROL
Limited quality control reviews conducted by HABC as part of the HUD-mandated Section 8 Management Assessment Program (SEMAP) certification process indicated high error rates in verification and calculation of adjusted income (19.76 percent), Housing Quality Standards (HQS) inspections (91.3 percent), and documentation of rent reasonableness (20.11 percent). Formal supervisory quality control reviews are not conducted on an ongoing basis.
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HABC conducted QC reviews of calculations of adjusted income, housing quality standards inspections, and the documentation (not the substance) of rent reasonableness determinations, as part of its SEMAP self-evaluation process. The failure rates for income calculations and rent reasonableness (which has been a particular focus for HABC) were approximately 20 percent, suggesting that work needs to be done to reduce errors to an acceptable level – 5 percent or less. The failure rate for inspections was over 90 percent — completely unacceptable. Protocols must be developed, staff trained, and review results monitored until the failure rates are reduced to an acceptable level. Until then, at least 10 percent of the division’s transactions in these areas should be reviewed.