DEPARTMENT OF HOUSING AND COMMUNITY DEVELOPMENT: IMPROVE SECTION 8 STAFF SKILLS; DEVELOP STAFF TRAINING PLAN
Developing a customer-service orientation is critical to improving the image and the credibility of the Section 8 program among its participants and in the broader community. Because this will be a new focus for the Section 8 program, customer service training should be required for all Section 8 staff.Section 8 staff also lack basic and advanced computer skills. While numerous training opportunities and tuition reimbursement plan are available, HABC has not been proactive in helping staff identify training needed for full performance of current duties or for career development.
Require development of individual annual training plans for all Section 8 staff. This should include using the upcoming training for inspections staff required by new lead paint regulations (effective 9/15/2000) as an opportunity to provide more general training for inspectors. Additionally, consideration should be given to enhancing incentives to staff to participate in more advanced computer training. Tie evaluations and performance bonuses to acquisition of computer skills.
Estimated Annual Impact:
Estimated Implementation Costs:
Barriers to Implementation:
– Computer skills