DEPARTMENT OF PUBLIC WORKS: COMPREHENSIVE PERFORMANCE MEASUREMENT PROGRAM

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DEPARTMENT OF PUBLIC WORKS:
COMPREHENSIVE PERFORMANCE MEASUREMENT PROGRAM
Problem Identification:
City policymakers and Department management are often forced to make critical resource allocation decisions in the absence of meaningful performance and service data. This incomplete information limits the City’s and Department’s ability to effectively and efficiently manage limited budgetary resources.Recommended Action:
Set and clearly articulate service goals for every Departmental division and develop a set of regularly reported service measures to track the Department’s performance in meeting its goals.

Classification:
Cost Savings, Organizational, Revenue Enhancement, Service Improvement

Functional/Operational Area:
All Department of Public Works operations

Estimated Annual Impact:
While the immediate financial impact cannot be estimated, the regular collection and review of performance and service data can produce innumerable opportunities for improving the Department’s operations by equipping managers with the information necessary to make informed decisions regarding the allocation of resources.

Estimated Implementation Costs:
Can be accomplished with the Department’s existing resources

Barriers to Implementation:
The collection and analysis of performance and service data must become an increased priority for the Department’s leadership. Future information technology efforts must be specifically geared towards improving tracking and reporting capabilities.

Projected Implementation:
45 days

Next Steps:
Utilizing the list of proposed indicators (linked below), the Department, in conjunction with representatives from the Mayor’s Office and other central administration offices, must evaluate the adequacy of current data tracking and analysis efforts, identify those key indicators that best measure the effectiveness and efficiency of the Department’s operations, and begin to regularly report (at least on a monthly basis) on performance.

Analysis:
By focusing attention on what services the Department provides and how well it provides those services, a comprehensive performance measurement program can provide City managers and the public with the information necessary to evaluate the efficiency and effectiveness of the Department’s services. The information yielded through these efforts can be used to justify requests for increased funding as well as to ensure the Department’s ability to sustain or increase services with the same or decreasing amounts of resources. Equally important, the program can increase the City’s accountability by providing the public with enhanced information about services.
Proposed Indicators/Service Measures