DEPARTMENT OF PUBLIC WORKS: CONSOLIDATED METER READING, BILLING, AND MAINTENANCE FUNCTIONS

2-F
DEPARTMENT OF PUBLIC WORKS:
CONSOLIDATED METER READING, BILLING, AND MAINTENANCE FUNCTIONS
Problem Identification:
There are currently three different groups who have a need to communicate with one another. They include the Bureau’s meter reading, utility billing, and meter shop (maintenance) operations. These duties are under three different chiefs and there is a need for each to communicate with one another.

Recommended Action:
Consolidate the Bureau of Water and Wastewater’s meter reading, maintenance, and utility billing functions.

Classification:
Cost Savings, Organizational, Revenue Enhancement, Service Improvement

Functional/Operational Area:
Bureau of Water and Wastewater

Estimated Annual Impact:
Cannot be Estimated

Estimated Implementation Costs:
None

Barriers to Implementation:
None

Projected Implementation:
Immediate

Next Steps:
Accomplish the necessary reorganization.

Analysis:
The consolidated management of these functions will align complementary operational areas and should enable the new unit to maximize water and wastewater-related revenues while better managing associated operational costs. This consolidated unit, which was reported to have been put in place by the Bureau in May, will also be instrumental for managing the possible implementation of a number of recommendations included in this report (see Recommendations 7-G, 8-B, 8-C, 8-E, 8-F, and 13-B).