DEPARTMENT OF PUBLIC WORKS: INSPECTION PRODUCTIVITY STANDARDS

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DEPARTMENT OF PUBLIC WORKS: INSPECTION PRODUCTIVITY STANDARDS
Problem Identification:
The Department lacks adequate mechanisms to critically evaluate the management of inspection-related functions.

Recommended Action:
Increase the frequency of DPW inspections through the establishment of performance goals and the regular monitoring of inspector productivity.

Classification:
Revenue Enhancement, Service Improvement

Functional/Operational Area:
All Inspection-Related Departmental Operations

Estimated Annual Impact:
While the immediate financial impact cannot be estimated, inspection-related productivity standards should lead to increases in the number of inspections performed and corresponding revenues generated.

Estimated Implementation Costs:
None

Barriers to Implementation:
None

Projected Implementation:
90 days

Next Steps:
Determine time, frequency standards, and goals for inspection and enforcement activities. Begin actively monitoring per-inspector workloads and productivity.

Analysis:
DPW is vested with the responsibility for a number of inspection-related functions including: public service inspections, construction work on City-owned and operated buildings, highway-related construction work, and footways. These are in addition to inspection responsibilities associated with the DPW’s numerous enforcement activities.

Inspection activity represents one of most easily measurable and manageable functions performed by the Department. Establishing standards for the length of inspections and the frequency with which they should occur could provide the Department’s managers with better information to evaluate the productivity of its inspection workforce. Additionally, the regular collection and analysis of this information could equip managers with strategies to increase per-inspector productivity.