Department of Recreation and Parks: Comprehensive Performance Measurement Program


Problem Identification:
Central administration and Department management are often forced to make critical resource allocation decisions in the absence of meaningful performance and service data. Incomplete information hampers the City’s ability to effectively and efficiently manage its limited budgetary resources.

Recommended Action:
Set and clearly articulate service goals for every Departmental division and develop a set of regularly reported service measures to track the Department’s performance in meeting its goals.


Cost Savings, Organizational, Revenue Enhancement, Service Improvement

Functional/Operational Area:

All Department operations

Estimated Annual Impact:

While the immediate financial impact cannot be estimated, the regular collection and review of performance and service data can produce innumerable opportunities toimprove the Department’s operations by equipping managers with the necessary information to make informed decisions regarding the allocation of resources.

Estimated Implementation Costs:
Can be accomplished within the Department’s existing resources.

Barriers to Implementation:
The collection and analysis of performance and service data must become an increased priority for the Department’s leadership. Future automation efforts must be specifically geared towards improving tracking and reporting capabilities.

Projected Implementation:
45 days

Next Steps:
Utilizing the list of proposed indicators (linked below), the Department, in conjunction with representatives from the Mayor’s Office and other central administration offices, must evaluate the adequacy of current data tracking and analysis efforts, identify those key indicators that best measure the effectiveness and efficiency of the Department’s operations, and begin to regularly report (at least on a monthly basis) on performance.

By focusing attention on the services that the Department provides and how well it provides those services, a comprehensive performance measurement program can provide City managers and the public with the necessary information to evaluate the efficiency and effectiveness of the services. The information yielded can be used to justify requests for increased funding as well as to ensure the Department’s ability to sustain or increase services with the same or decreasing amounts of resources. Equally important, the program can increase the City’s accountability by providing the public with enhanced information about service delivery.