FIRE DEPARTMENT: INFORMATION TECHNOLOGY PLAN

6-C
FIRE DEPARTMENT: INFORMATION TECHNOLOGY PLAN

 

Problem Identification:
Information technology and computer utilization is sorely lacking throughout the Department.

Recommended Action:
Develop an information systems enhancement and automation plan for the entire Department.

Classification:
Organizational, Service Improvement

Functional/Operational Area:
All Department operations

Estimated Annual Impact:
Cannot be Estimated

Estimated Implementation Cost:
Not Determined

Barriers to Implementation:
Inadequate computer equipment and training.

Projected Implementation:
180 days

Next Step:
Develop a comprehensive information technology systems enhancement plan. Request technical assistance from other jurisdictions with successful systems or from the private sector as necessary.

Analysis:
Based on discussions and the information received, the Department’s information technology system either does not include the software needed for specific activities or, if the capability exists, the technology is not being fully utilized. Routine and critical activities that are currently being handled manually and should be prioritized for tracking or for information technology include:

– Prefire plan drawing
– Academy training records
– Prevention programs and activities
– Annual service reports
– Attendance reports
– Apparatus maintenance records
– Response records
– Inspection schedules
– Performance measures and monthly variances to measure

In addition, the Department needs to automate linkage of information for:

– Station to station (networking)
– Computer aided dispatch
– Prevention activities to results

Computer capabilities (e-mail, voice mail) need to be provided to operating organizational units. Proper technology should be available at each station.