HEALTH DEPARTMENT: INCREASED INSPECTION ACTIVITY
The Department struggles to meet its State- and City-mandated inspection requirements.
Increase the frequency of air quality and food inspections through the establishment of performance goals and the regular monitoring of inspector productivity.
Revenue Enhancement, Service Improvement
Estimated Annual Impact:
Estimated Implementation Cost:
Barriers to Implementation:
Determine time and frequency standards and goals for various inspection activities and begin actively monitoring per-inspector workloads and productivity levels.
Inspection activity represents one of most easily measurable and manageable functions performed by the Department. Establishing standards for the length of inspections and the frequency with which they should occur could provide the Department’s managers with better information to evaluate the productivity of its inspection workforce. Additionally, the regular collection and analysis of this information could equip managers with strategies to increase per-inspector productivity. Assuming that the Department could produce just a five percent (5%) productivity improvement, either through fewer inspectors covering the existing inspection workload or generating more revenues through increased inspection activity, the estimated annual impact would be $100,000.