Human resources

Human Resources
Technology skills are in tremendous demand and it is likely that the City cannot offer salaries and benefits on a par with industry to attract employees. The City can, however, do a better job of recruiting, retaining, and developing high quality IT professionals. The project teams recommend a complete revision of job titles, responsibilities, and salary ranges to reflect current technologies and skills, and to provide better opportunities for growth and advancement for current employees. In addition to traditional compensation programs, the City should pursue ‘soft’ programs, such as telecommuting, as a means of providing a work environment attractive to today’s technology employee. Outsourcing should be considered where IT skills are insufficient or lacking, or to off-load work that can best be contracted out. Additionally, intern programs can bring highly motivated and talented students to the City to work on projects like GIS, benefiting both the City and the students.

Finally, training of both users and technology workers must be improved so that the investments in hardware and software will provide their maximum benefits.

The members of the IT project team would like to thank the city employees who welcomed us into their offices and participated enthusiastically in our research.

Introduction: Information Technology
IT leadership and governance
IT infrastructure and core technologies
Standards and policies
Service measurement
Human resources