INFORMATION TECHNOLOGY: MUNICIPAL TELEPHONE EXCHANGE
The Municipal Telephone Exchange reports to the City Comptroller’s Office. It has been reported that procuring services has been frustrating and slow, typically taking a month to get a phone line and several months to get high- speed data communications lines. Network and voice communications cabling in City facilities are maintained separately due to the separation of the telephone exchange from City IT direction. This results in extra costs from maintaining two separate wiring infrastructures, and coordination issues between the departments and the telephone exchange.
Estimated Annual Impact:
Estimated Implementation Costs:
Barriers to Implementation:
– Data connectivity between City departments and the external world is accomplished through public network connections using transports common to both voice and data;
– Internal building wiring infrastructures for voice and data should be developed with a cohesive architecture to facilitate installation, maintenance, and ultimately reducing costs; and
– Increasingly, voice data is becoming digital data. This convergence of voice with data will eliminate the differences between connections for the two services, making a single network connection the conduit for both types of traffic.
It is becoming increasingly imperative that management of voice systems be aligned with management of information technology networks. Bringing the Municipal Telephone Exchange into the IT department would accomplish that proper alignment.
Cost reductions through the implementation of this recommendation would be realized through:
– Consolidation and coordination in the development of building wiring infrastructures;
– Consistent architectures and standards for data service types and bandwidths from carriers; and
– Analysis and elimination of duplicate or unnecessary services.