INFORMATION TECHNOLOGY: ON-LINE TARGETS

2-I
INFORMATION TECHNOLOGY: ON-LINE TARGETS
Problem Identification:
The City government’s IT efforts have been focused toward developing applications for internal processing. Improved service to citizens as well as internal operating efficiencies can be obtained by providing access to information and on-line transaction capabilities via the Internet.

Recommended Action:
Develop targets for operating departments to provide Internet access to applications and databases.

Classification:
Service Improvement

Functional/Operational Area:
Citywide

Estimated Annual Impact:
Cannot be Estimated

Estimated Implementation Costs:
Not Determined

Barriers to Implementation:
Lack of Citywide network and antiquated departmental applications.

Projected Implementation:
1 – 4 years

Next Steps:
Identify applications and information to be provided via Internet and set targets for their conversion.

Analysis:
A growing number of citizens and businesses expect to be able to conduct business transactions over the Internet. Without tangible objectives for providing City information and transaction capabilities, the development of web-enabled applications will not receive the priority necessary to provide these services.

The State of Maryland has aggressive goals for web conversion of their applications. The City government needs to implement a similar program.