INFORMATION TECHNOLOGY: PUBLIC WORKS IT MANAGER

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INFORMATION TECHNOLOGY: PUBLIC WORKS IT MANAGER
Problem Identification:
Each bureau within the Department of Public Works (DPW) has its own IT staff reporting to the bureau head. Little or no communication and coordination takes place between these shadow IT departments resulting in a fragmented systems development approach and inefficient systems management.

Recommended Action:
Create an information officer position to oversee all IT activities within the Department of Public Works. The position should report to the Director.

Classification:
Organizational, Service Improvement

Functional/Operational Area:
DPW

Estimated Annual Impact:
Cannot be Estimated

Estimated Implementation Costs:
None. Can be accomplished with existing resources.

Barriers to Implementation:
None

Projected Implementation:
60 days

Next Steps:
Develop a job description and job responsibilities for this position and interview internal candidates.

Analysis:
The implementation of a ‘PC Coordinator’ function in DPW was instituted as means of bringing bureau computing needs under the direct control of each of the bureau heads. The downside to this approach is a lack of coordination between bureaus on infrastructure and systems development issues and duplication of work across the bureaus (such as the independent development of similar applications in two DPW bureaus). The appointment of an overall Information Technology Manager for the Department of Public Works would alleviate the discontinuities in the information architecture across the bureaus.

Responsibilities for the Information Technology Manager for the Department of Public Works would include:

– Developing and enforcing standards, consistent with Citywide IT standards, for PCs, PC operating systems, and PC application software;
– Developing and enforcing standards, consistent with Citywide IT standards, for networks, network operating systems, and connectivity between bureaus to ensure a single, seamless, wide-area network exists within the department that is integrated into the overall Citywide network;
– Developing and enforcing standards, consistent with Citywide IT standards, for mail communications, mail system administration, and directory synchronization;
– Developing and enforcing standards, consistent with Citywide standards, for application development, reviewing systems development plans, and validating build vs. buy decisions;
– Managing the transition from existing, outdated mainframe systems to suitable, supportable alternatives;
– Developing and enforcing standards, consistent with Citywide IT standards, for Internet connectivity, security, and use; and
– Managing the DPW IT staff.