INFORMATION TECHNOLOGY: TRAINING

5-C
INFORMATION TECHNOLOGY: TRAINING
Problem Identification:
Basic PC training for city employees is insufficient or totally lacking.

Recommended Action:
Improve technical training support programs.

Classification:
Service Improvement

Functional/Operational Area:
CitywideEstimated Annual Impact:
Cannot be Estimated

Estimated Implementation Costs:
Not Determined

Barriers to Implementation:
None

Projected Implementation:
180 days

Next Steps:
Review current department training programs to determine the inventory of existing training resources and evaluate the effectiveness of these programs. Develop a training plan that utilizes appropriate training methods to reach all City departments. Develop proficiency standards and testing mechanisms for ensuring a PC literate workforce.

Analysis:
A basic level of PC proficiency should be required of every City employee. In the absence of effective training, PCs are underutilized and end users become frustrated. Training computer users provides job satisfaction and encourages creativity through the use of technology.

The City should develop a basic PC skills training program for Windows, Microsoft Word, Excel, Access, E-mail, and Internet use. The central IT department should determine the appropriate training mechanisms (instructor-led, Intranet, computer-based training, etc.) and implement PC proficiency testing as part of the hiring process and annual review process for select job classifications.