Responsive Service Metrics and Resource Allocations

Responsive Service Metrics and Resource Allocations
Attempts to evaluate the efficiency and effectiveness of the Department’s efforts are seriously constrained by the lack of accurate service data. In the absence of this vital information, the City and the Department are not positioned to make well-informed decisions regarding the allocation of scarce financial resources to maximize service impacts. Additionally, the lack of data complicates efforts to evaluate community needs, the success of programmatic initiatives, and the performance of the Department’s employees and management team. The chart below from the City’s Program Performance Measurement Project Report for FY99 illustrates the existing shortcomings in these areas:

Performance Measure FY99 Target FY99 Total Exceeded/ Missed Target
Number of attendees at recreation centers and special facilities (in millions). 2.00 1.83 Missed
Number of Partnerships (Public & Private). 100 76 Missed
Number of Grants. 20 15 Missed
Value of Grants (in millions). 2.00 1.03 Missed
Number of Registered Volunteers. 1,000 885 Missed
Number of Park Use Permits Issued. 600 692 Exceeded
Number of Park Improvement Community Meetings. 75 47 Missed

Source: City of Baltimore’s Program Performance Measurement Project FY99 Report

While the fact that the Department failed to achieve its performance goals in six of the seven listed areas is of obvious concern, this limited, aggregated reporting data does little to equip decisionmakers with the program, center, and park-specific performance information needed to make informed choices regarding the most appropriate allocation of resources. The project team’s recommendations contain suggestions related to improving the Department’s ability to measure its performance as well as ways to utilize this information to maximize service impacts.

Introduction: Department of Recreation and Parks
Invigorated Leadership
Effective and Efficient Service Delivery Mechanisms and Models
Enhanced Revenue Generating Capabilities
Responsive Service Metrics and Resource Allocations
Expanded Volunteerism