Service measurement

Service Measurement
By focusing attention on the IT services that the City provides and how well those services are provided, a comprehensive performance measurement program can provide policymakers, managers, and the public with the information necessary to evaluate the efficiency and effectiveness of City services. The information yielded through these efforts can be used to justify requests for increased funding as well as to ensure the City’s ability to sustain or increase services with the same or decreasing amounts of resources. Equally important, the program can increase the City’s accountability by providing the public with enhanced information about the quality and effectiveness of IT services.

Introduction: Information Technology
IT leadership and governance
IT infrastructure and core technologies
Standards and policies
Service measurement
Human resources